Frequently Asked Questions

Browse the FAQ by topic.

System Requirements

▲
What is required to view videos on Streaming Faith?

Operating System:

Microsoft Windows 98 Second Edition, NT, 2000, ME, XP, Vista, Windows 7 or Apple OS X and Snow Leopard.

Mac Users:

Download Flip4Mac plugin to view videos ›

Media Player:

Microsoft Windows Media Player 6.4 or higher.
Upgrade to latest version of Windows Media Player ›

Browser:

Firefox, Google Chrome, Safari, Opera, or Microsoft Internet Explorer 7 or higher (preferred).

Flash Player:

Adobe Flash Player 8 or higher.
Upgrade to the latest version of Macromedia Flash Player ›
▲
Can I use the Netscape browser to watch videos on Streaming Faith?

This website is compatible with the Netscape browser. However, you may encounter some technical difficulties or reduced functionality as Netscape no longer updates its browser. To be fully compatible with this website, we recommend that you use Firefox, Internet Explorer 8, or Safari.
▲
Can I use my Mac to watch videos on this web site?

This website is currently optimized for Mac users with OS X with Safari and the latest version of Flip4Mac. However, you may encounter some technical difficulties or reduced functionality.
▲
Can I use the AOL browser to watch videos on this website?

This website currently works on the AOL 6 and 7, 8 Browsers. However, you may encounter some technical difficulties. To be fully compatible with this website, we recommend that you use Firefox, Internet Explorer 8, or Safari.
▲
Can I use the MSN browser to watch videos on this website?

This website currently works on the MSN Browser. However, you may encounter some technical difficulties or reduced functionality. To be fully compatible with this website, we recommend that you use Firefox, Internet Explorer 8, or Safari.
▲
Can I use QuickTime or RealPlayer to watch videos on this website?

This website does not currently support QuickTime or RealPlayer. You must use Windows Media Player Version 6.4 or later, or Flip4Mac. Upgrade to latest version of Windows Media Player or Flip4Mac.
▲
Are cookies required to watch videos on this website?

Yes, cookies are required to view this website. The following are step-by-step instructions to enable the cookies on your browser. Note that these instructions may vary slightly for different browser versions.

Internet Explorer 6.0:
1. Start Internet Explorer.
2. Click the Tools menu and choose Internet Options.
3. Click the Privacy tab to display the Privacy panel.
4. Use the verticle slide bar to adjust your privacy settings to Medium.
5. Click the Advanced button.
6. Verify that the Override Automatic Cookie Handling option is not checked. Note: that if you prefer to use the Override Automatic Cookie Handling option, you must accept first-party cookies for watching videos on this website. Though not required for viewing, we strongly recommend also accepting third-party cookies for the best viewing experience.
7. Click OK.
8. Click OK again.
9. Close all open Internet Explorer browsers.
10. Reopen the browser and return to this website.
▲
Why does my computer ask for the Windows Media Player plug-in after I installed the Netscape browser?

Netscape will not recognize the Windows Media Player plug-in if you download or upgrade your Netscape browser after you have already downloaded Windows Media Player.

To Determine What Plug-Ins You Currently Have:
1. Open the Netscape browser.
2. Click on Help in the menu bar.
3. Click About Plug-ins and look for the following section: "Windows Media Player Plug-in Dynamic Link Library"
Choose One Of The Following Options If You Do Not See The Above Header On The "Installed Plug-Ins" Page: Visit http://home.netscape.com/plugins/ and follow the instructions for downloading the Windows Media Player plug-in; or Reinstall Windows Media Player from your Netscape browser. Netscape will automatically detect the plug-ins after you install them.
▲
Why do I have to keep entering my e-mail address into the registration?

Suggestion One - Cookie Settings
1. Go to the Tools menu and select Internet Options (unless already there).
2. Click the Privacy tab.
3. Click the 'Advanced' button.
4. Put a check in the box 'Override Automatic Cookie Handling'.
5. Under 'First Party Cookies', select the 'Prompt' radio button.
6. Now put a check in the 'Always Allow Session Cookies' box.
7. Click OK.
8. Click OK again.
9. Test the registration again.
Suggestion Two - Ad/Pop-up Killers
1. Ad killers or pop-up blockers can unintentionally block the registration. If you use an ad or pop-up blocker, please temporarily disable the program to test to see if the registration can be completed.
2. If you are then able to complete the registration, you may then be able to use the ad/pop up blocker by adding an exception. Your ad/pop up blocker will have information on adding exceptions in the manual or check with the manufacturer for the proper settings.
Suggestion Three - Security Settings (Internet Explorer only):
1. Go to the Tools menu and select Internet Options.
2. Click the Security tab.
3. Click the Trusted 'Sites' icon and add the web address. Click 'OK'.
4. Click the Restricted Sites icon. If the message says "No sites are in this zone", fine. Otherwise click the Sites... button and make sure the web address is not listed there. Click 'OK'.
5. Click the Internet icon.
6. If the slider is not visible, click the 'Default Level' button. If the slider is set to High, move it down to Medium.
7. Click the OK button.
8. Test the registration again.
Suggestion Four - Alternate Browsers

We actively support Internet Explorer and Netscape browsers - cookies may appear 'turned off' in alternative browsers. To be fully compatible with this website, we recommend that you use Firefox, Internet Explorer 8, or Safari.
▲
Why doesn't the Media Player open up when I click on a ministry?

You might have Pop Up Blocking software on your computer. Please try the following steps:
1. Hold down the "Ctrl" button on your keyboard.
2. While continuing to hold down the "Ctrl" button, mouse over your ministry and "single click" on the link or graphic

Video Content and Troubleshooting

▲
Can I download Streaming Faith videos to my computer?

Currently, this feature is not available.
▲
I have Windows Media Player 10 and am not able to watch the video.

During installation, Windows Media Player 10 will set its default video acceleration settings in a mode that may prevent your computer from being able to play the video. The solution is to adjust your video acceleration settings. To do this, click on the Tools menu in Windows Media Player 10, and then click Options. Next click on the Performance tab and then click the Advanced button. Enable 'Use high quality mode' by placing a check next to it. Then click OK on the Video Acceleration Settings and click OK to close the Options menu. If the problem persists, go back to the Video Acceleration Settings and adjust the slider from Small to Large under Digital Video. Then apply your settings.
▲
Why are the videos choppy or freezing?

The quality of the video clip you are watching mainly depends on two factors: (a) the speed of your Internet connection and (b) the bit rate (speed) of the video clip. The faster the bit rate of the video clip, the better the quality. However, the speed of your Internet connection will limit which video clip bit rate that you can watch. For example, if you only have a 56kbs dial up connection to the Internet, the highest video clip bit rate that you will be able to watch will be 56kbs or less (most likely less as the majority of dial-up connections only get speeds of 28kbs or less due to phone line issues). If you try to watch a video clip with a bit rate of 300kbs over a dial up connection, the video will not play. That is why we offer multiple bit rates for each video clip. Each bit rate is optimized for the different types of Internet connections available (Dial-up/DSL/Cable Modem/T1). As you can see, it is very important that you select the proper video clip bit rate for your Internet connection. For the best viewing experience, we recommend a high speed Internet connection such as DSL or Cable Modem.

It is important to note that even if you have a high-speed (DSL/ Cable Modem/ T1), Internet traffic congestion affects your connection speed and/or video performance. You will get slower or faster speeds at different times depending on peak or off-peak use hours. You may also get slower speeds during the morning and afternoon, but faster speeds late at night when fewer people are online. Also, streaming quality decreases when multiple people share the same Internet connection (e.g. at work or on a home network).
▲
Why can I hear the audio but not see the video?

This occurs when the speed of your Internet connection is lower than the bit rate of the video clip you are watching and can be caused by either (a) your selecting of a bit rate for the video clip that is to high for your Internet connection or (b) Internet traffic congestion reduces the speed of your connection below what it should be (for example, you have a high speed DSL or cable modem connection to the Internet, but due to Internet congestion or shared usage, the effective speed of your Internet connection is actually closer to a 56kbs dial up connection).
▲
How do I configure Windows Media Player to improve streaming?

For optimum viewing, we recommend the following:

Windows Media Player version 6.4
Windows 98 and NT

Windows Media Player version 7.1
Apple Mac 8 and 9

Windows Media Player version 9
Windows 98 Second Edition, ME, 2000 and XP
Apple Mac OS-X

Upgrade to latest version of Windows Media Player.

To Find Out What Version of Windows Media Player You Currently Have:
1. Start Windows Media Player.
2. Click on Help in the menu bar.
3. Click About Windows Media Player.
4. If you need to upgrade, click here to go to Windows Media Download Center
The Following Are Some Tips To Optimize Streaming On Windows Media Player.
1. Start Windows Media Player.
2. Click the Tools menu and choose Options.
3. Click the Performance tab.
4. Click "My connection speed is:" and select the appropriate speed for your Internet connection. Select Modem (56 kbps) or a lower speed if you have a 56k dial-up modem connection. Select DSL/Cable (256 kbps) or a higher speed if you have a high-speed connection (DSL, Cable Modem, T1, etc.).
5. Click OK.
6. NOTE: You can change these settings at any time.
Optional Advanced Settings for Windows Media Player:
1. Click the Network tab and select all the protocols: Multicast, UDP, TCP, and HTTP.
2. Click the Player tab, select "Enable automatic codec download", and choose how often you would like to upgrade (i.e., once a day, once a week, or once a month).
▲
What does bandwidth mean and what is the difference between 56k and 300k?

Bandwidth is a term used to describe connection speed to the Internet. The numbers 56k, 300k and others describe the minimum Internet connection you need to experience the associated video or audio program. For instance, 56k requires a minimum of a 56 kbps connection to the Internet. The content may be transferred at a lower rate as long as it is suitable for the connection speed. You can always play the lower speed content over higher speed lines, but a higher number (100k, 300k, 500k, etc.) generally provides better overall quality of streaming.
▲
What does the "broadcast settings" button do?

When you watch a video clip, you watch video files that are sent, or streamed, to your computer over the Internet. The speed at which these files can be streamed varies depending on your computer's "bandwidth". In other words, if you have a high bandwidth connection (i.e. cable, DSL, T1/LAN connection), your computer can receive streaming video at a higher speed than a user with low bandwidth (i.e. modem / ISDN) connection. This also means that a user with high bandwidth can receive larger, better quality video streams.

Streaming Faith provides multiple bit rates for each video clip in order to give both high and low bandwidth viewers the best possible viewing experience. The "broadcast settings button allows you to change between the bit rates for the video clip in order to choose the best bit rate for your computer's Internet connection.
▲
Even though I have all the system requirements, why can't I see or hear any videos?
1. If you launch Streaming Faith on Windows 98 while other audio applications -- including but not limited to mp3 players -- are running, you may have trouble hearing Streaming Faith sound. If this is the case, close your browser and all audio applications. Restart your browser and enter Streaming Faith.
2. Go to Windows Media and Firewalls for firewall configuration settings if you are connecting to Streaming Faith from work and are behind a firewall.
▲
I am able to view the gateway advertisement on Taking Authority Network but after it finishes playing it begins to show the buffering screen and never shows video again. What can I do?

Some of the digitizing equipment is using Windows Media Version 9. If your computer does not have the version 9 codecs, it will be unable to decode the information sent for the broadcast and thus be unable to provide playback.

The gateway advertisements are digitized with Windows Media Encoder Version 7. This allows the stream to use the older more widely installed, Windows Media Version 7 Codecs this would allow you to only view the gateway and not the actual broadcast.

Two methods are available to fix this issue:
1. Install Windows Media Player Version 9 from http://www.microsoft.com/mediaplayer and select the appropriate download for your operating system.
2. If you are unable to install Windows Media Player 9 due to a legacy operating system or low bandwidth, install the Windows Media 9 Codec pack available from http://www.microsoft.com/mediaplayer. In the drop down box entitled Select Download: change the selection to â€œCodecs Installation Packagesâ€�, and then click the â€œDownload Nowâ€� link under the Codec Pack for your Media Player version. This will install the Codecs necessary to decode the information for playback of the Version 9 streams on Version 6.4 and 7.1 Windows Media Players.
▲
Why is Streaming Faith video viewer cutoff at the bottom of my monitor?

The bottom of Streaming Faith video viewer may appear cutoff if your computer's screen resolution is set to 800x600 pixels or less. To adjust your screen size complete the following steps.

To Change The Screen Resolution in Windows 95 and higher:
1. Click the Start button at the bottom left of your desktop.
2. Click on Settings and Control Panel.
3. Click on the Display icon.
4. Click on the Settings tab.
5. Put the mouse on top of the arrow on "Screen Area" and move it towards "More". Choose 1024x768 pixels.
6. Click OK.
7. Click OK again on the confirmation message. The screen will turn completely black for a few seconds.
8. Click YES on another confirmation message within 15 seconds, otherwise the change will not take effect.
9. Open a browser and return to a Streaming Faith site.
NOTE: You can change these settings at any time.
▲
How do I return from full screen video to Streaming Faith video viewer?

Hit the ESC key.

For Corporate Users

▲
Can my office's firewall be blocking the video?

Your company may have a firewall that is configured so that either you cannot connect to the video servers or video traffic is prohibited on your network. Check with your network administrator to see if there are any known issues with watching video.
▲
What about my office computer - could it be the problem?

If your computer is running Microsoft Windows NT, Windows 2000, Windows XP Professional or Windows 2003 server and you are not logged onto your office computer as an administrator or as a member of the administrator group, then the Microsoft Windows Media Player on your computer may not be able to automatically download the codecs required to view the video. Under these circumstances, you will need to either (a) have your network administrator install Microsoft Windows Media Player 9 on your computer (or the Microsoft Windows Media Player 9 codec pack if your computer is running Windows NT) or (b) have your network administrator grant your logon account local administrative rights on your office computer.
▲
My office network has a proxy server. Could this be causing video problems?

If your office network has a proxy server that requires authentication, then your office computer may not be able to automatically download the codecs required to view the video. If this is the case, then we recommend that you install Microsoft Windows Media Player 9 on your computer (or the Microsoft Windows Media Player 9 codec pack if your computer is running Windows NT).

Store

▲
How do I save my downloads to my computer, instead of opening them in Windows Media Player?

The following changes should allow you to download MP3 files to your hard drive as intended, instead of playing them in Windows Media Player automatically.

Steps for changing automatic download settings:
1. Open "My Computer"
2. Click on the "Tools" menu
3. Click "Folder Options"
4. Choose the "File Types" tab and then wait for the list to load
5. Scroll down to "MP3" under the "Extensions" column
6. Select "MP3"
7. Click the "Advanced" button and another little window will open up.
8. Make sure "Confirm open after download" is checked on that other window
9. Click "OK" on that window and then "Close" on the first window.
This should solve your problem and allow you to begin saving files directly to your hard drive. This setting gets changed when you download an MP3, and while choosing open or save, you uncheck the "always ask before downloading this type of file" checkbox.
▲
How do I redeem a discount coupon or promotional code in the Streaming Faith Store?

After you have selected the products you wish to purchase, proceed to the "checkout" area of the store. There you will see the words "Enter Promotional Code" in red with a box to the right of it. Enter the code from your discount coupon or promotional code in the box and click the "Enter" button to the right of the box. If your purchase does not meet the discount requirements or your promotional code has expired, you will see a message informing you of that.
▲
What is the best way to ship books, Bibles and CDs?

That depends on what you mean by "best." The least expensive but fairly slow method of shipping media materials (such as books, CDs and DVDs) in the US is usually the Postal Service's Media Mail. The fastest method would obviously be UPS Next Day Air or FedEx Overnight. The other options fall somewhere in the middle and provide a good balance between cost and delivery time.
▲
What is the best way to ship products internationally?

This varies greatly depending on where you are shipping to. Unfortunately, most International shipments are subject to additional costs and delays due to customs considerations. Check with local sources to determine what shipping method would be best for you to use.